(a) If your pet is having treatment we require a completed ‘Veterinary Referral Form’. According to the The Veterinary Surgeons (Exemptions) Order 2015, a Veterinary Physiotherapist can only treat animals by veterinary referral.

(b) Treatment fees are payable at each session in cash or by card.

(c) Many insurance companies will reimburse costs for veterinary physiotherapy, however, you are advised to check your policy before booking an appointment. In most instances you will need your vet to countersign your claim form for these types of treatments.

(d) Cancellation conditions – a full 24 hours notice is required or you are liable to pay the full treatment price. Missed appointments must be paid in full.

(e) We reserve the right to cancel any appointment due to power outage, maintenance or illness.

(f) We reserve the right to refuse treatment to pets with a contagious condition. You are advised to cancel your appointment at least 24 hours in advance and until the condition is clear. Normal cancellation conditions apply.

(g) We reserve the right to refuse treatment to any pet we feel would endanger the therapist through nervous aggression.

Image by Manja Vitolic